Privacy Policy

Date:

15-09-2024

At peitour.com, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect the following types of information:

1. Personal Information: When you book a tour, request information, or contact us, we may collect personal details such as your name, email address, phone number, and payment information.
2. Non-Personal Information: We automatically collect non-identifiable information like browser type, IP address, and browsing behavior using cookies and similar technologies.

2. How We Use Your Information

We use the information collected to:

1. Process bookings and manage your tour reservations.
2. Respond to inquiries and provide customer support.
3. Improve our website and services based on user feedback.
4. Send promotional communications, if you’ve opted in for newsletters or special offers.
5. Ensure website security and prevent fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

1. Service Providers: Third-party companies that help with payment processing, customer service, or email marketing. These providers are contractually obligated to protect your data.
2. Legal Obligations: If required by law or to protect our rights, we may disclose your information to legal authorities or to prevent harm to others.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience by remembering your preferences and tracking website performance. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

1. Access and review the personal information we hold about you.
2. Request corrections or updates to inaccurate information.
3. Withdraw consent for marketing communications at any time.
4. Request deletion of your personal data, subject to legal requirements.

7. Links to Third-Party Sites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Cancellation Policy

Cancellations made more than 48 hours before the tour are eligible for a 50% refund of the total booking amount.
Cancellations made within 48 hours of the tour departure are non-refundable.
* If your cruise ship is unable to dock at the Port of Charlottetown for any reason, you will receive a 100% full refund of your booking.
Thank you for your understanding.